Shipping & Returns
All of us at Kacey K are delighted that you have chosen to purchase from our special collection. Each Kacey K item is precious and deserves appropriate handling. As a result we have chosen Federal Express as our shipping partner.
Our standard option is Three Day Shipping and is available in all 50 states. If time is of the essence and you need an expedited method of shipment, we can help you! We are glad to provide you with either Two Business Day or Next Business Day shipping options.
Next Day Shipping: $35.00
Second Day Shipping: $20.00
Third Day Shipping: $15.00
We take special care and pride in making your Kacey K jewelry. Once your order is placed, regardless of shipping method, Kacey K is devoted to ensuring that your items are created with the highest standards. We will ship your items as soon as they are ready but please allow 3-5 days of processing time.
Please note that some items require longer than 3-5 days for shipping. If this is the case with an item you've ordered, you will receive an email notification.
Personalized or custom items will take 2-3 weeks to ship. We can Rush your personalized items for an additional fee of $75.00. Please call us and let us know if you would like it Rushed.
All personalized and custom-made pieces are final sale and are not eligible to be returned.
We can accept returns for a refund of unworn and unaltered jewelry within 7 business days after you receive your order. We are unfortunately not able to refund shipping charges.
If you need to return a non-custom piece, we have made it very easy for you to process a return through the My Account section of our website. You will go from selecting the merchandise to submitting all the necessary information with only a few quick clicks.
Once your return is received by our product specialists, please allow up to seven business days for your refund to be processed and your original method of payment to be credited. We will do everything we can to ensure you receive your refund as fast as possible; but please bear in mind that depending on your credit card company, there may an additional amount of time before the already approved credit is reflected in your account.